IT Blogs

Migrating your unified communications (UC) systems to the cloud can offer many benefits for your business. Perhaps the most obvious one is the increased scalability that comes with cloud-based solutions. This means you can quickly and easily add more users or bandwidth as your needs grow.

Did you know that theft of service is one of the most common types of fraud that affects Voice over Internet Protocol (VoIP) phone systems? VoIP theft of service is a serious issue that impacts businesses’ VoIP networks and can result in significant financial losses.

When working remotely, there are many tools you can use to communicate with your colleagues and clients. You have email, analog phone calls, internal discussion forums, and issue tracking software. However, if you want to dramatically improve business performance, softphones are the way to go.

If your small business isn’t taking advantage of all the perks of using the cloud, you’re probably missing opportunities that can grow your business. Maybe you just don’t know enough about cloud services or are scared that your data will be hacked.

Callers generally don’t like being put on hold for very long periods. But sometimes, your staff will have to put them on hold to verify their identity, find answers to their queries, or refer the call to a supervisor. One way to make sure callers do not feel abandoned while on hold is to use certain Voice over Internet Protocol (VoIP) features.

When you own a small business, it’s often a culmination of years of hard work, long hours, and plenty of hustle. To physically protect your business, you may have installed a security system at your office. However, if you haven’t thought about virtually safeguarding your business, you’re putting everything you’ve worked hard to build at risk.

If you’re looking for a way to connect your remote or hybrid team, you can’t go wrong with Microsoft Teams and Google Meet, two of the most popular digital communication platforms today. Each offers a robust set of features that make communication among colleagues, as well as with clients and business partners, easier and more efficient.

As a business owner, trying to learn all you need to know about IT solutions can seem like one more daunting task on your to-do list. You may be using cloud-based software without realizing it. These services are an increasingly popular way to store things like personal photos, emails, and documents from your phone or computer.