IT Blogs

We have all seen the headlines: Data Breach Affects Local Business and Its Customers. If your personal or business data has never been stolen or compromised, consider yourself one of the lucky few. That’s why it is important to protect yourself, your business, and your customers by ensuring proper password hygiene is followed according to the latest guidelines.

Voice over Internet Protocol (VoIP) systems are a more cost-effective alternative to traditional phone systems. For a fixed monthly bill, you get enterprise-grade business communication tools but without the expensive call rates of old landline telephones.

Recording phone calls is a common practice for many businesses. It allows them to analyze customer sentiment, track employee performance, and measure other essential data points to help optimize caller experience and improve their brand image. In this article, we’ll dig deeper into the benefits of call recording.

Whether your business is already in Northeastern PA or you’re new to the area, moving your office is an exciting time. It often means you’re growing and need to expand the space you have to serve more customers and increase your profits. Before you pick out the paint color for your new office or order new filing cabinets to support your growing business, however, you have a significant concern you need to address—safely moving your entire network and technology infrastructure.

Small businesses are increasingly moving from traditional telephones to Voice over Internet Protocol (VoIP) to save on costs. While VoIP offers many benefits, an unsecure system can leave your business vulnerable to a new kind of attack called telephony denial-of-service (TDoS). In this blog post, we will discuss what TDoS is and how you can protect your VoIP system and your business against it.

If you’re looking for ways to improve efficiency and cut costs, then you may have already made the switch to Voice over Internet Protocol (VoIP). But have you considered using an AI-powered VoIP system? The difference between traditional VoIP and AI-powered VoIP is that the latter uses artificial intelligence (AI) to help provide a better user experience.

With many businesses switching to a remote or a hybrid work setup, managers are thinking about the most ideal VoIP phone solution for their teams. They have the option of using VoIP softphones or hardphones. If you too are thinking of switching to VoIP, read on to find out everything you need to know about VoIP softphones and hardphones.

Now more than ever, we depend on technology to run our business (and our lives). When the "internet goes down," most businesses are at a standstill until they are back online, costing thousands in lost productivity and sales.

It's not just the BIG problems but things like file access, password protection, being able to print and recovering files or versions of files that were accidentally overwritten or deleted.

For a long time, Starbucks has called itself the ‘Third Place,’ which they defined as the place between home and work.

And while it could be a great place for a cup of coffee or to work outside the office, the truth is if you or your employees ever work from anywhere but the office, they may be exposing your entire business to danger.