Values: Your MSP is your technology partner and for your partnership to be smooth, make sure you pick a MSP whose core value system matches yours as a business.
Knowledge, skill set and experience: Does your MSP have the skillset and the resources to cover all your IT needs? Are they experienced in working with SMBs? How long have they been in the business? Make sure you have satisfactory answers to these questions before you bring your MSP on board.
Flexibility: Does your MSP let you pick and choose whatever services you want, or do they sell it as a fixed package? Having the option to choose what you want lets you invest your money where you really need to.
Service and support: You are opting for a MSP so you can get solid IT support--the kind you can’t get with an in-house IT team owing to resource constraints. So, make sure your MSP will actually provide you that. Talking to their existing clients can help you figure out how good they are in terms of service and support.
To have a MSP manage your IT needs successfully, you need to create a strong partnership with them, where they help you grow and are agile enough to scale up or down to suit your business demands. There are plenty of MSPs in the market, but not everyone will fit well with your needs.
Our recent whitepaper explores this in detail as it discusses the 8 things you need to know before you partner with a MSP for your IT services. Please click here to download the whitepaper.