IT Blogs

How to keep your VoIP systems safe

November 18th, 2022 VoIP

While investing in Voice over Internet Protocol (VoIP) systems is known to help businesses reduce their telecommunication costs, failing to secure these can nullify the financial advantages gained and even lead to some serious consequences. If VoIP systems are left vulnerable, hackers can eavesdrop on your conversations and steal sensitive information.

Why Does Your Small Business Need Email Protection Services?

How many emails do you and your employees send each day? While there is no doubt that email has become a primary mode of communication for many businesses, it also comes with its share of risks. Some of the email threats your business faces each day include:

Someone else, other than the intended recipient, reading your emails
Receiving and clicking on a fraudulent email that looks legitimate
Hard-to-access archives that make breaking into Fort Knox look easy

And if you’re feeling comfortable with your email security because you use spam filters, then you are exactly where cybercriminals want you to be.

Password Hygiene & Your Employees: How to Improve Network Security for Your Business

We have all seen the headlines: Data Breach Affects Local Business and Its Customers. If your personal or business data has never been stolen or compromised, consider yourself one of the lucky few. That’s why it is important to protect yourself, your business, and your customers by ensuring proper password hygiene is followed according to the latest guidelines.

The benefits of call recording: Get more from your conversations

September 19th, 2022 VoIP

Recording phone calls is a common practice for many businesses. It allows them to analyze customer sentiment, track employee performance, and measure other essential data points to help optimize caller experience and improve their brand image. In this article, we’ll dig deeper into the benefits of call recording.

6 Cybersecurity Questions to Ask Before You Hire an Office Relocation Service Provider

Whether your business is already in Northeastern PA or you’re new to the area, moving your office is an exciting time. It often means you’re growing and need to expand the space you have to serve more customers and increase your profits. Before you pick out the paint color for your new office or order new filing cabinets to support your growing business, however, you have a significant concern you need to address—safely moving your entire network and technology infrastructure.

How to protect your business from TDoS attacks

August 30th, 2022 VoIP

Small businesses are increasingly moving from traditional telephones to Voice over Internet Protocol (VoIP) to save on costs. While VoIP offers many benefits, an unsecure system can leave your business vulnerable to a new kind of attack called telephony denial-of-service (TDoS). In this blog post, we will discuss what TDoS is and how you can protect your VoIP system and your business against it.

AI-powered VoIP: The future of business communications

August 10th, 2022 VoIP

If you’re looking for ways to improve efficiency and cut costs, then you may have already made the switch to Voice over Internet Protocol (VoIP). But have you considered using an AI-powered VoIP system? The difference between traditional VoIP and AI-powered VoIP is that the latter uses artificial intelligence (AI) to help provide a better user experience.