Meet Our IT Support Team

Fred Reck

Fred Reck

President

Fred began his IT career 20 years ago, working for IBM in their systems integration and training division. Since then he has advised more than 300 businesses in Central Pennsylvania on thousands of technology issues. Fred and his team work with clients to implement technology improvements that lead to tangible results -- increased efficiency, effectiveness, and profitability. Fred has served as Treasurer for the Bloomsburg Area YMCA Board of Directors and as Auditor for Locust Township. He is a family man who lives in Catawissa, PA with his wife and three children on their small farm with ducks, turkeys, rabbits, 2 goats, 20 chickens, and 100,000 honey bees.


Barbara A. Heintz

Barbara A. Heintz

Vice President of Administration

Barbara earned her M.B.A. degree from Simmons College while at Bank of Boston, now Bank of America. Her 15-year banking career included management positions in investment banking, consumer marketing, and IT project auditing. Since moving to Pennsylvania to raise a family, Barbara has worked as a strategy consultant, downtown manager, and adjunct marketing professor. When she is not working on the operational and strategic tasks involved in running a growing business, Barbara loves to be outdoors - swimming, walking, skiing, you name it!

 


Samantha Porter

Samantha Porter

Marketing Administrator

Samantha joined InnoTek in the fall of 2021 as our newest Marketing Administrator. With 15 years of experience in office administration, sales, and marketing, she brings a fresh perspective to our team.

Samantha moved to the Bloomsburg area from Philadelphia 12 years ago, and lives with her husband, 2 kids, and 2 dogs. She enjoys reading and creating in her spare time, and spending quality time with her family.

 


Ellie Rancont

Ellie Rancont

Executive Administrator

After more than 34 years primarily working for attorneys, Ellie joined InnoTek in the fall of 2021. She loves her new role as Executive Administrator, which she sums up as “taking care of those who take care of our clients.”

Ellie lives in Freeland with her husband, children, baby granddaughter, and several very loved rescue cats.  For the past several years, Ellie has served as Secretary of the Board of Directors for the Freeland Whippets and as a cheer coach, guiding her squads to many competition trophies.  When she’s not at work, with her family, or her Cheer squad, Ellie enjoys spending time at the beach, flea markets, and craft shows.

 


Curtis Jones

Curtis Jones

Vice President of Operations

Certifications: Star2Star Authorized Installer, PA State Police CLEAN, CipherPost Pro, Datto Technical Specialist II, Datto "DCDS" in Continuity, Datto "DCDS" in RMM, Webroot BEPT, Pax8 Co-Managed IT Expert

Curtis graduated as Valedictorian from Penn State with a Bachelor of Science in Information Sciences and Technology.  During his education, Curtis completed several internships, working closely with an ISP and telecommunication giants in the Philadelphia area, and helped design new technology for providing high speed, reliable, and dedicated bandwidth to small and medium-sized companies using fiber optic and copper transport.

Curtis joined InnoTek in 2016 and brought with him strong Policy and Procedure building experience. This experience helped build InnoTek’s operational team into an effective group of service delivery teams. In just a few short years, Curtis has worked his way up to VP of Operations, and he now guides InnoTek's Service Delivery Teams to provide clients with outstanding IT support and professional services.

Curtis is part of several national MSP Peer groups that discuss cutting-edge technology and keep InnoTek up to date with trends and developments in the IT field. When he is not fixing bugs and studying innovative technology, Curtis loves hiking, volunteering within his community, gaming, and traveling. He lives in Drums with his fiancée and cat.


Lucas Winner

Lucas Winner

Onsite Field Engineer

The newest member of the InnoTek team, Lucas joined us at the beginning of 2022 as an Onsite Field Engineer. Lucas has a background in technology, experience in IT and Project Management, and a Bachelor of Science from Susquehanna University.

Lucas lives in Lewisburg, enjoys video games, spending time outdoors, and learning new things.


Michael Britton

Michael Britton

Virtual Chief Information Officer (vCIO)

Certifications: CISSP, GSLC, and Security +

Michael joined the Marines in 1998 as a communications expert and, retiring over 20 years later, moved to Pennsylvania and joined Team InnoTek in 2021. Michael brings experience in software development, system and network administration, encryption, policies and procedures, IT procurement, NOC/SOC environments, and cyber security best practices. Michael has led teams of communications experts from widely different backgrounds and skillsets across a range of projects and operations to success and is excited to bring that same energy to our clients. As the InnoTek vCIO, Michael’s goal is to establish and maintain customer business-level strategic relationships, then utilize and build upon these relationships to better understand our customers’ business goals and objectives. Michael is responsible for establishing technology budgeting and strategic road maps for our customers, both of which are used reduce business risk and facilitate technology improvements across the enterprise. His hobbies include running, computers, and spending time with his wife and son every moment that he can.


Mike Farver

Mike Farver

Systems Engineer

Certifications: Star2Star Installation & Advanced Configuration, DSI Administrator

As NOC Engineer and Service Coordinator, Mike is responsible for triage and dispatch, ensuring that client needs are met within stringent SLA guidelines. He works remotely with clients, using InnoTek’s broad array of installed tools. Mike also uses his extensive knowledge of hardware and software to prepare quotes and proposals for existing and prospective clients. When not saving the world from IT problems, Mike enjoys time  visiting the beach, and grinding away in Pokemon Go.


Daniel Schrader

Daniel Schrader

Onsite Field Engineer

Daniel brought his bachelor’s degree in Computer Forensics from Bloomsburg University and sense of humor to the team in early 2021. Always ready to provide support, Dan is one of our dynamic onsite engineers who travels to support our clients and their equipment throughout the week. Daniel lives in Watsontown with his wife and six cats. 

When Daniel isn’t tackling equipment repairs, he enjoys traveling for wine tastings, playing video games, and learning new things – he’s often called to help family with his self-taught handyman skills. 


Amy Heintz

Amy Heintz

Service Desk Coordinator

Certifications: PA State Police CLEAN, Star2Star Endpoint Software Deployment, Pax8 Co-Managed IT Expert, SAT Certification, Datto Academy Technical Specialist l & ll, Webroot BEPT.

A graduate of Bloomsburg University with a degree in Digital Forensics, Amy has over 15 years of customer service and technology experience. Working in both professional and production environments, she knows how important it is to keep workflow moving along from beginning to end, as scheduled. When Amy is not troubleshooting or gathering information for technical needs, she enjoys spending time with her family fishing, horseback riding, and most of all, beach vacations.


Tristan Brito

Tristan Brito

IT Service Technician

Certifications: Security Training Certification

Tristan joined InnoTek in the summer of 2021. We’re happy to announce that he brings his degrees in Computer Systems & Technology and Information Technology Management to the proverbial table! These degrees inform his triage support within the Operations Team.

Tristan has lived in Bloomsburg for the last five years and enjoys video games and exploring the area by foot and kayak in his spare time.


Shannon Hancock

Shannon Hancock

IT Service Technician

Certifications: Security Training Certification

The newest member of our Service Desk, Shannon joined InnoTek in the winter of 2021. Shannon brings with her a Bachelor's in Digital Forensics and a passion for technology. She lives in Bloomsburg, and enjoys fishing, spending time with her dog, and spending time outdoors.

 


William Mueller

William Mueller

IT Service Technician

Certifications: PA State Police Clean Certified, Security Training Certification

Joining the team in 2021 with his bachelor’s degree in Computer Security, William has quickly become an integral part of our operations team. His duties include providing both proactive and reactive support to our clients, to ensure their days run smoothly and issues are resolved quickly. William also keeps an eye on IT-related news to keep our team and clients up to date and secure!  

Outside of work, William enjoys fantasy & sci-fi games and movies and dabbles in PC video gaming.