Service Desk Technician

Our growing technology and Cloud consulting company is recruiting a skilled Service Desk Technician with good interpersonal skills to provide support for client desktops, laptops, printers, and mobile devices. Windows Desktop and Server experience is required, including: Windows 10 as well as basic navigation and management of Server 2012, 2016, and 2019. Candidate must be able to quickly and independently diagnose and resolve common issues.

The successful technician will receive and register hardware, answer service desk calls, create service tickets, troubleshoot on the phone, analyze and fix technical issues, and escalate issues to senior technicians when necessary. He/she must communicate clearly with diverse clients, understanding that users want solutions not technical explanations. Retail experience a plus. Limited training provided.

Job responsibilities:

  • Capturing ticket information
  • Triaging tickets
  • Setting customer expectations for ticket response times
  • Resolving and/or escalating reactive tickets (onsite or remote)
  • Ensuring customer satisfaction
  • Level 1/Level 2 Support
  • Following standard operating procedures (SOPs) and updating SOPs as needed
  • Any unique job duties given by a manager and agreed upon by employee and manager

You will be exposed to various critical technologies: Azure/AWS Cloud, VoIP (Voice over IP), BCP/DR (Business Continuity Plan / Disaster Recovery), Wireless Networks, and Firewall support.

This is a dynamic position for those who take pride in their career, and job responsibilities will grow as the employee advances. Full-time with benefits.

Salary will depend on experience and education. Health insurance, paid holidays, and paid vacation and personal days available after 90-day probationary period.

To apply, email your resume and cover letter to: resume@innotekcc.com

Describe your previous work history and accomplishments, and include a brief summary of why you think you are a strong candidate for this position. We look forward to hearing from you!