Our growing technology and Cloud consulting company is recruiting a skilled Level 1 Technician with good interpersonal skills to provide support for client desktops, laptops, printers, and mobile devices. Candidate must be able to quickly and independently diagnose and resolve common issues.
The successful technician will receive and register hardware, answer service desk calls, analyze and fix technical problems, troubleshoot on the phone, and escalate issues to senior technicians when necessary. He/she must communicate clearly with diverse clients, understanding that users want solutions not technical explanations. Retail experience a plus. Limited training provided.
This is a position for those who take pride in their career. Full-time with benefits.
- Answer the phone and field Level 1 technical support issues
- Follow a standard troubleshooting script
- Log service tickets and follow up with clients
- Monitor client networks using industry-standard tool sets
- Patch Management, Anti-Virus, Anti-Malware, Windows Servers, Windows PCs
- Document all Client Change Controls in InnoTek’s CRM (Customer Relationship Management) system
- Familiar with Apple, Android, Dell, HP, and IBM products
You will be exposed to various critical technologies: VoIP (Voice over IP), BCP/DR (Business Continuity Plan / Disaster Recovery), Wireless Networks, and Firewall support.
This is a dynamic position, and job responsibilities will grow as the employee advances.
Email your resume and cover letter to: firstname.lastname@example.org.